Security
The site must be secure for sending personal information.
Advertising
All our advertising must meet the conditions of the Advertising Standards Authority code which you can see at www.asa.org.uk. If the website contains advertising material from other people or organisations we should clearly identify this material.
Promotions
Any promotion we do must meet the conditions of the Sales Promotion Code which you can see at www.asa.org.uk.
Consumer law
We must meet your obligations under the consumer protection laws currently in force including:
| The Sale of Goods Act |
1979 |
| The Supply of Goods and Services Act |
1982 |
| The Consumer Credit Act |
1974 |
| The Trade Descriptions Act |
1968 |
| The Unfair Contract Terms Act |
1977 |
| The Regulations |
1994 |
| The Consumer Protection Act |
1987 |
Our details
We must provide your full contact details of our website including our phone and fax numbers, an address for correspondence and our e-mail address. If we trade under the name of a company, we must display its registered name and address, company registration number and VAT number (if we have one) on the website.
Contracts
We must set out the terms and conditions of our contracts clearly and in plain English. They must be easily found on the site. We must say that contracts do not affect the consumers' statutory rights.
Refunds
We must provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We must give all refunds as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment.
Guarantees
We must make it clear if we are providing a guarantee. If we are, we must make clear what is covered, for how long and that the guarantee does not affect your statutory rights. We must also say if an insurance company is backing the guarantee. If it is, we must give the name and address of the insurer and we must provide the policy. Receipts, bills and settlement mistakes We must provide a receipt with the goods. We must correct any mistakes in bills, receipts or payments as soon as possible.
Conflict free diamond policy
Please see the about us page for our policy about conflict free diamonds.
Handling complaints
We must deal with complaints effectively. Our system for handling complaints will be:
- Fair
- Confidential
- Effective
- Easy to use and well-publicised
- Speedy - We should have time limits for taking action and telling you what we are doing
- Informative - so that you know which services we need to improve
- Simple to understand and use - and checked - to make sure that it is working well and getting better
Solving disputes
We must provide details about any procedure for solving disputes we belong to. We must provide details of any Ombudsman scheme or regulator which we belong to. We must be governed by UK law.
Data protection and privacy
We must meet the conditions of the Data Protection Act 1984. We must say if we will send you marketing material, or pass the consumer's details to others. We must give you the option to refuse marketing material.
Customer support and service
We must provide a customer service phone number and say when this service is available and state clearly the cost of the calls.
Cancellation rights for internet purchases only
Unless the law permits otherwise, you (the consumer) have the right to cancel your order within seven working days without giving a reason. The seven days begins on the day that you (the consumer) recieve the goods, you may have to pay the cost of returning the goods.
Where the customer excercises their right to cancel we will return their money within 30 days.
